1 month warranty
Snow Orchid Designs jewelry is warranted for 30 days from the date of shipping against any defects, like loose stones or if your jewelry arrives in less than stellar condition due to mishandling. If I make a mistake, I'm committed to fixing it. I do a strict quality control before I package and ship every single item, and I make sure your stones and metals are at their most beautiful before being wrapped up.
To claim a warrant, please email firstname.lastname@example.org with a description of what happened, a photo and your order number, so we can review it.
I want you to be happy and thrilled with your purchase so if your jewelry is not quite the right size or not quite what you expected, please contact me on ready-stock items within 14 days of receiving your order. Please email email@example.com with your order number and why you’d like to return it.
To be eligible for a return or exchange, your jewelry must be unused and in the same condition that you received it. This means free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. It must also be in the original packaging. Please note that special orders and items purchased with a discount are final sale and not eligible for a refund. Shipping costs are non-refundable.
I'd love to say I have a “no questions asked” return policy, but I can’t work that way. I’d like to hear why you return your jewelry so that I can continue to improve. If there’s anything you’re unhappy with, please let me know so I can fix this for other customers.
For returns and exchanges, you must contact me within 14 days of delivery and ship the return within 30 days of purchase.
Changes to your order
I work hard to process your orders and get your jewelry to you as quickly as possible. I can't make any changes to your order once it has been taken to the post office. If you need to make any changes or cancel your order please contact us right away at firstname.lastname@example.org.
Custom made items
Unfortunately, commissioned pieces and custom orders (including engraved pieces and special ring sizes) are non-refundable. I do want you to love your piece. If the item is damaged or I made a mistake, I'll work with you to fix it. If you need resizing, or need further work to perfect your custom order, please contact me at email@example.com.
Cancellation of custom orders
There is a 48 hour time window for you to cancel your custom order at no cost. A bespoke piece is handmade especially for you, so once production starts it can't be cancelled. For all custom orders there is a $200 non-refundable deposit. If you decide not to purchase your bespoke jewelry, you won't be charged the full price, but your deposit only.
Please include a note with your name and order number with the package when shipping it back to me.
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